Return and Refund Policy

At Kidspartner, we want you to be fully satisfied with your purchase. If something isn't quite right, we’re here to help! Here’s everything you need to know about our return and refund process:

1. Key Details for Returns

  • Return Time Limit: You must return items within 3 days of receiving
    them. Include your proof of purchase and an unboxing video with your return.
  • Return Condition: Items must be returned in their original
    state-unworn, unwashed, and unused. They should have all their original tags, labels, and any included extras like packaging materials.
  • Sales and Discounts: We do not accept returns on items bought during sales or promotions.
  • Refunds: If you decide to return an item, we will refund the purchase price (excluding shipping fees) back to your original payment method or offer store credit once we receive and verify the returned item.

2. Steps to Return an Order

  • Initiate a Return: Sign in to your Kidspartner account, select “Return Item,” and follow the instructions to get a Return ID.
  • Prepare the Return: Pack the item carefully with all original tags, packing materials, the delivery slip, and invoice.
  • Refund Processing: If we handle the pickup, we’ll start processing your refund within 10 business days of issuing the Return ID.
  • Review Process: We will inspect the returned item to check its condition and decide on the appropriate action.

3. Handling Faulty or Incorrect Items

  • Defective or Wrong Items: If you receive a defective or incorrect item, we will either replace it or issue a refund, including shipping costs. This needs to be done within a reasonable timeframe and with proof of purchase.
  • If We Are at Fault: If the issue is on our end, we’ll cover the shipping costs for replacements or refunds.

4. Terms and Conditions for Returns

  • Shipping Fees: You are responsible for return shipping costs and any taxes associated with the return.
  • Exceptions: We cannot accept returns on jewelry due to hygiene concerns or on custom-made or stitched clothing, including custom sarees.
  • Customization Fees: Charges for customized items are non-refundable.
    Reporting Issues: Any issues like damage or defects must be reported to our customer service team within 24 hours of delivery.

Need help?
If you have any questions or need help with a return, please contact our customer support team. We’re here to assist you!